B2B Returns & Claims
This page explains the general claim process for quotation-based and custom-manufactured furniture orders.
Last updated: 11 August 2026
B2B and custom-manufactured goods
MJK Furniture does not operate a consumer retail return programme. Products are manufactured or allocated for B2B orders against an approved specification, quotation and proforma invoice. A change of preference after production is not automatically a return right.
Non-conformity or damage
If goods appear not to match the controlling specification, quantity or agreed condition, contact us promptly with the model, order reference, affected quantity, carton marks, clear photos or video and a description of the issue. Transit damage should also be recorded with the carrier or consignee documents.
Review and proposed remedy
We review the evidence against approved drawings, samples, specifications, packing records and transport documents. The appropriate remedy may include replacement parts, repair support, replacement units, credit or another written solution, depending on cause and the order agreement.
Return authorisation
Do not send products back without written return instructions. Furniture returned without authorisation may create unnecessary freight, customs and storage costs and may not be accepted. The agreed written remedy determines who arranges and pays for any return movement.
Samples and cancellations
Sample charges, courier costs, refunds against a confirmed bulk purchase order and cancellation stages are stated in the applicable quotation. Once materials, custom work or production have started, cancellation costs may apply as specified in the commercial documents.
Controlling terms
The signed quotation, proforma invoice, approved specification and any separate contract control the claim period, evidence requirements, warranty and remedies for an order. This webpage is a general process summary.
Questions about this page?
Email evan@mjkfurniture.com or use the contact form.